At pronti.co, we’re ready to help! We appreciate your input, questions, and suggestions. Whether you need product information, order assistance, or want to share your thoughts, our dedicated team is here for you. Contact us using the details below, as your satisfaction is our top priority. We eagerly await your communication.

1. What is Pronti.co?
   • Pronti.co is an online shop that specializes in offering a curated selection of luxury food brands. We provide a platform for customers to conveniently browse and purchase premium food products from the comfort of their homes.
2. How do I place an order?
   • To place an order, simply browse our website, add your desired products to the shopping cart, and proceed to checkout. Follow the prompts to provide shipping information and payment details. Once the order is confirmed, you will receive an email confirmation. If you need closer assitance you can chat with our team via Whatsapp +96171860112
3. What payment methods do you accept?
   • We accept Cash on Delivery payment only. All transactions are processed through our shipping company upon delivery.
4. Can I modify or cancel my order after it’s placed?
   • Once an order is placed, i can be modified or canceled only by contacting us. Please review your order carefully before confirming the purchase. If you encounter any issues, contact our customer support for assistance.
5. How can I track my order?
   • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the delivery status of your package. Click Here for Tracking >
6. What is your return policy?
   • We refund damaged or quality-issue items with no client tampering. Contact us within 5 days of delivery for returns. Buyers cover return shipping costs; refunds are in credits for future purchases (Coupon, Gift Card, or Credit Discount). Contact customer service to initiate the return within 5 days. Returned items must be in original condition, and refunds are processed upon inspection and approval.
7. Do you offer international shipping?
   • At the moment, we only offer shipping within Lebanon. We are working to expand our shipping options, and updates will be provided on our website. To get more info about your shipping details Click Here > 
8. Are the products on Pronti.co authentic?
   • Yes, we guarantee the authenticity of all the products available on our platform. We source directly from reputable luxury food brands to ensure the highest quality for our customers.
9. How can I contact customer support?
   • You can reach our customer support team through the “Contact Us” page on our website or by emailing [[email protected]]. We aim to respond to inquiries promptly during our business hours.
10. Are there any promotions or discounts available?
    • Periodically, we offer promotions and discounts on selected products. Keep an eye on our website, newsletter, and social media channels for announcements about upcoming sales and special offers.