Refunds & Returns Policy

At Pronti.co, we strive to provide our customers with high-end items along with an exceptional service. We want to ensure your satisfaction with every purchase. All REFUNDS are processed in the form of Credit Purchase – Gift Card or Coupon.  Please review our refund and return policy below:

1. Damaged Goods During Transit or Quality Issues: We offer refunds for items that are damaged during transit or have quality issues from our end, provided there has been no tampering from the client side.
2. Notification Period: Customers must contact us within 5 days of receiving their order if they wish to request a return or refund due to damaged goods or quality issues. We recommend inspecting your items upon delivery.
3. Return Shipping Costs: Buyer is responsible for covering the cost of returning his shipment. This includes shipping fees associated with returning the items to Pronti.co to the our address.
4. Refund Method: Refunds will be issued in the form of credits or replacement goods. NO cash refunds are provided. The credits can be used for future purchases on our website under the form of Coupon, Gift Card or Credit Discount.
5. Return Process: To initiate the return process, please contact our customer service team within the specified 5-day period. Our team will guide you through the necessary steps and provide instructions on how to return the items.
6. Condition of Returned Items: Returned items must be in their original condition and packaging to be eligible for a refund. Pronti.co reserves the right to refuse a refund if the returned items are damaged due to improper handling or misuse by the customer.
7. Refund Approval: Refunds will be processed once the returned items have been received and inspected. If the return is approved, credits or replacement goods will be issued promptly.
8. Contact Information: For any inquiries or to initiate a return, please contact our customer service team at [email protected] or call our number:
   +961 71 860 112

Please note that this policy is subject to change, and any updates will be reflected on our website. Pronti.co appreciates your understanding and cooperation regarding our refund and return policy.